Testimonials from our Clients
Our Property Services team across our network of offices feel privileged to help so many people make their right move in the areas we know and love across the East of Scotland. And we are delighted so many clients have taken the time to let us know what they think of our service.
We always aim to give property buyers and sellers an expert, comprehensive service underpinned by in-depth local knowledge and personal service. But don’t take our word for it, take a look at what our clients say.
“We'd had a wonderful experience working with Laura Franceschi for our property sale and purchase last year so, when we needed conveyancing again for another property, we didn't think twice about going back to Laura. This experience was no different to the last. Laura is very approachable and personable, great at walking us through the process with a clear understanding of each stage, and absolutely on the ball with the finer detail to ensure everything was as it should be before the sale concluded. Cannot thank Laura enough, nor recommend her highly enough for conveyancing. She genuinely makes it as stress-free a process as it possible can be.
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M Hansen
“Thorntons have provided Bield Housing & Care with advice on many of our assets covering everything from marketing, development appraisals, valuation and disposal. Most recently they achieved successful marketing and sale of our development within St Andrews. The Thorntons team ran a well organised marketing process with excellent communication, professionalism and understanding of the requirements of us as a housing association throughout. We continue to use Thorntons and would recommend them to others.
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Bield
“I just wanted to write to say thank you for all your help and assistance in our sale of the above property. From start to finish you have all been extremely customer focused, friendly, yet professional in your attitude and have made the process very easy and comfortable for both myself and Colleen. From the quick set up, initial viewings, offers, right through to conclusion, each of you have been excellent and nothing we asked given that we are over 270 miles away has been too much trouble.
I must admit that when I looked at Thorntons for selling my property I wasn't sure what I'd get in terms of service and value for money, but you have all delivered far in excess of my expectations. I most certainly would now recommend Thorntons to my friends for this service. It is just a pity I cant use you for my new house purchase in England! You will be a hard act to follow.
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Donald Cameron
“We sold our property with Thorntons and I can highly recommend their service. Very efficient and professional, at all times. The process was so much easier than I expected, having sold 2 properties before with different companies. I thought my previous experiences were the norm, delays, stress, excuses and frustration,as well as considerable expense. This was so different, expertise, clear and regular communication, stress-free, very professional and an absolute pleasure. The costs were extremely competitive and clear from the outset, there were no hidden surprises. Thank you to Audrey Black (estate agent) and Susan Dunsire (conveyancer) and your teams for your professionalism and for making this process so easy for me. I am delighted with the sale of the property, which was so quick and efficient. I would definitely use this service again, in the future. Many thanks Elaine”
Elaine
“Nicola, Rona and Tracy,
Delighted to have successfully concluded the sale.
On behalf of Graeme, dad and myself I just wanted to write and express our appreciation of all the efforts that you and the team at Thorntons have put in to making the transaction run so smoothly. We haveadmired and benefitted from the professional way in which you work, and this has allowed a process to run which has been relatively stress free. We also appreciate the advice and guidance that you have given to us at various stages in the process.
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K Reid
“Absolutely brilliant in handling sale of our house from Morton and his team, through to Lucy negotiating her and our way through the conveyancing minefield. Communication superb from beginning to end. If a call is promised, it is made Cannot thank Thorntons enough for all their advice and assistance and inspiring confidence and reassurance even when things got a little tricky towards the end. Cannot praise Lucy highly enough as she dealt with everything thrown at her in a calm and professional manner. Pity we cannot award more than 5 stars as we would most certainly give more. Thank you from the bottom of our hearts to everyone at Thorntons.”
C Lorimer
“Please thank everyone who was involved with the sale of the property. The service received from start to finish was excellent. I thought it was fantastic the way that the property was marketed. I would certainly recommend your Agency.”
D Saunders
“I recently used Thorntons Property (Dundee) to sell my property and was hugely impressed by the professionalism shown throughout the entire marketing and selling process. I was very happy with the initial valuation visit during which all queries that I had were discussed in full, I also found the gentlemen who came to put up the For Sale sign to be very polite and friendly, so I could tell right away that I had made the right decision choosing Thorntons. The biggest thanks of all goes to my Sales Negotiator Pamela whose advice and assistance I found absolutely invaluable. I was regularly contacted with updates and made to feel I was being kept in the loop at all times which I found extremely reassuring, and thanks to her expert knowledge and experience of the housing market accepted an offer for my property knowing I was making 100% the right decision. I can't recommend Thorntons Property enough, they are experts in their field and provide an outstanding service, and I'm extremely glad I chose them.”
M Mcfarlane
“I cannot commend Thornton's estate agents highly enough for the professional attitude throughout the purchase of my new property in St Andrews. I would like to express in writing my appreciation of the excellent service I have received from the company, particularly from Tracy Ramsay. She has kept us informed of the progress of the sale all the way through and this was very reassuring and made us feel that you were working with us for an expedient and efficient conclusion for all parties, throughout the process.
I would also like to commend Tracy for her enthusiasm, politeness and her professional manner she maintained throughout with my legal team in delivering this property.
However, I have to add that every member of your team I spoke to was unfailingly polite and friendly.
I will not hesitate in working with Tracy and the rest of the team for future property management and property purchases in the future.
Thank you and well done!
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Martin Craig, Aberdeen
“Myself and my wife became customers of Thorntons as a result of us putting our property onto the market. Pamela who was our sales negotiator was very proactive on our behalf which was very reassuring. We would be more than happy to deal with Thorntons again in the future or recommend to our family and friends.”
Chris Neilson