Testimonials from our Clients

Our Property Services team across our network of offices feel privileged to help so many people make their right move in the areas we know and love across the East of Scotland. And we are delighted so many clients have taken the time to let us know what they think of our service.

We always aim to give property buyers and sellers an expert, comprehensive service underpinned by in-depth local knowledge and personal service. But don’t take our word for it, take a look at what our clients say. 

Dear Tracy, I would like to thank you for the efficient and helpful way you handled the sale of my elderly Aunt's house. The marketing and advertising you organised was first class and you always kept myself and my sister fully informed as to any possible interest shown in the property. You were particularly helpful when works need to be carried out to the house - the tradesman you recommended all did a good job at a very reasonable price. In this regard when I was recently in Australia and the tenants of my own house in St Andrews needed an urgent repair to the cooker you kindly helped me organise this. You made the selling of the house very easy and straightforward from my perspective and I would have no hesitation in recommending your services to others. Regards, Ken Tervit
Ken Tervit
I used Thorntons to sell and buy a house. Helen was absolutely brilliant- very knowledgeable and moved things along at a good rate. She was always there to answer questions even if I asked stupid ones! Nothing seemed to be too much trouble and communication was excellent. We were emailed or phoned every step of the way both with the sale and purchase. What could have been an extremely stressful time was made so much easier by Helen being there to support and explain. I would highly recommend using Thorntons to buy or sell a house.
Lynn
"Thorntons recently handled the sale of a late relative's property. The service received from them during the journey was outstanding in all respects. From the valuation appointment at the start by Angela through to the offers coming in, the whole process was very professional and yet friendly at the same time. Multiple viewings were arranged extremely quickly which thankfully the team at Thorntons were able on conduct on our behalf. Their communications throughout were first class with updates relating to what was happening regularly provided by text and phone. I am pleased I chose Thorntons and delighted to recommend them to others. I would not hesitate to use them again and send special thanks to Angela and Lisa especially"
K Bond
Thank you so much Lisa. The Estate Agent staff have always been clear, efficient and helpful.
E Hickey
This is a little after the event, but I just wanted to thank you for all the help that you gave us in selling Elfin Lodge. Your clear thinking and calm, sensible suggestions were exactly what we needed. Your knowledge of the market was very reassuring, as was your effective and timely response to our queries. Finally, your positivity and general cheerfulness were greatly appreciated. I wouldn't hesitate to recommend you to another seller.
Howie
I am very happy with the work Thorntons Property did to help me sell a flat in Edinburgh. Their Estate Agent managed all the Marketing and their Conveyancing Paralegal managed all the negotiations with the buyer’s solicitor. Thorntons staff were friendly, professional and carried out their tasks effectively. Thanks to James Shipman and Sandra Pettigrew.
A Currie
Thanks Lisa for your update and all your professional assistance and guidance throughout the sale process. You and your team have been a fantastic support for us.
Mr & Mrs H (East Neuk)
Gillian (Arbroath office) has been fantastic guiding my partner and I throughout the process of purchasing our first property. Questions were always answered quickly, giving us both a clear understanding of those moments when you’re not quite sure what it all means. We would both highly recommend Thorntons as a first time buyer. Thanks again, Sam
Sam
We sold our property with Thorntons and I can highly recommend their service. Very efficient and professional, at all times. The process was so much easier than I expected, having sold 2 properties before with different companies. I thought my previous experiences were the norm, delays, stress, excuses and frustration,as well as considerable expense. This was so different, expertise, clear and regular communication, stress-free, very professional and an absolute pleasure. The costs were extremely competitive and clear from the outset, there were no hidden surprises. Thank you to Audrey Black (estate agent) and Susan Dunsire (conveyancer) and your teams for your professionalism and for making this process so easy for me. I am delighted with the sale of the property, which was so quick and efficient. I would definitely use this service again, in the future. Many thanks Elaine
Elaine
We would like to thank you all at Thorntons for this whole buying and selling experience!You have all been so professional, efficient and this has been such a smooth and consistent process! You clearly have fantastic processes and procedures put in place between departments to make this feel so seamless! They say moving house is the most stressful things you will ever do but Thorntons certainly took away most of that for us. I just knew it was all in hand and you were dealing with it! If you can pass on my huge thanks to Yvonne, Poppy, Carol-Ann and of course yourself! We really have appreciated how on the ball and tentative you have all been on our journey!
Cameron and Marion Murray

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